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Paid support

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Free support is provided to all customers, but let’s take advantage of Normal & Superior support to quickly entrench Fleekdrive within the company.

Free Normal Superior
Fee Free $100/month $300/month
Client Contact 1 users 2 users 5 users
Operating hours

Operating hours：24/7, 365days
Business hours

Weekday 10am-6pm(JST)
Access to Support Support form only *1
 Support form
E-mails (Including CC)		 Support form
E-mails (Including CC)
Respond from Support E-mails (Not including CC) E-mails (Including CC) E-mails (Including CC)
Initial Response Time of Support Three business days Eight hours (From 10AM to 6PM weekdays)
One regular day (Inquiries other than the above time)		 Four hours (From 10AM to 6PM weekdays)
One regular day (Inquiries other than the above time)
  • Regarding API inquiries, in the case of “Free support”, we will only reply to inquiries that seem to be a failure, such as an error for the response. “Normal support” and “Superior support”, we will reply that seem to be a failure, as well as questions such as the calling order and description.
*1
New inquiry will be accepted only from the support form. You can reply to the response from our suport desk by e-mail.
Please see here for how to contact us from the support form.
Inquiry
Inquiry

* Please describe the circumstances of events that occurred, frequency of occurrence, and procedures for reproducing in as detail as possible.
Please also inform me of the type of browser in which the event occurred and the environment information such as the OS.

Function*
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  • Contents
  • Delivery
  • Workflow
  • Evidence
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Type*
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  • Question
  • Request
  • Bugreport
  • Paid support
Priority
  • High
  • Middle
  • Low
Subject*
Description*
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