When I delivered the file, it arrived in the junk mail folder of the delivery destination.
Question
After delivering files, it seems that it will be sorted to the junk mail folder at a specific delivery destination.
Is it possible to take measures on the Fleekdrive?
Answer
If a specific e-mail address or subject is used as a key to sort to the junk e-mail folder, the administrator may be able to take measures by changing the e-mail address or subject of the sender.
Change the sender’s email address
IIf selected “Revert to default value” from Fleekdrive Settings> Notification > Send Mail, you will receive an email from “info@fleekdrive.com”.
But if that email address falls under the filter, please change the e-mail address sent from the system to an e-mail address that is not subject to junk e-mail.
*Click here to change the sender’s email address
https://support.fleekdrive.com/en/admin_manual/742/
Change the template
If headlines such as [Fleekdrive flie delivery] are recognized as junk e-mail in the title of delivery, go to Settings> Notification> Mail templates,the template to correct the text that does not correspond to junk e-mail.
*Click here to change templates
https://support.fleekdrive.com/en/admin_manual/748/
Attention:
Fleekdrive support cannot provide specific settings on the mail server used in the customer environment.
Please check the settings of the junk e-mail filter of the destination and correspond.
Last Updated : 27 Jan 2022
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