This is to inform you that the following issue that occurred on Fleekdrive has been resolved.

■ Event details
When attempting to disable a user and set a successor, the system freezes upon pressing “OK”.

■ Cause and current status
The issue stemmed from a timeout occurring during the search of the Space collection, which is an internal process.
It has been determined that there were problems with the references of indexes within the Space collection starting from the mentioned date and time.

We apologize for the inconvenience and appreciate your continued support.

————————＜past reports (as of 12:21, March 08, 2024)＞—————————

Here’s an update on the issues currently occurring with Fleekdrive.

■ Event details
When attempting to disable a user and set a successor, the system freezes upon pressing “OK”.

■ Cause and current status

The issue stemmed from a timeout occurring during the search of the Space collection, which is an internal process.
It has been determined that there were problems with the references of indexes within the Space collection starting from the mentioned date and time.

We will be carrying out the correction of the index references this evening.
This action will be applied while the service is operational, and there will be no service interruptions.

Do not disable user until the problem is resolved.
We sincerely apologize for any inconvenience caused by this issue.

————————＜past reports (as of 12:21, March 08, 2024)＞—————————

We would like to report the current status of the following events.

■ Time of failure occurrence – GMT+9 Japan time
– March 07, 2024
*This problem is still occurring and under investigation.

■ Failure details
– Unable to disable user

■ Cause and current status
We are currently investigating with the highest priority.
Do not disable user until the problem is resolved.