19 Aug 2024

[Solved] Some spaces and files are not returned as search results.(August 19, 2024)

We apologize for the inconvenience caused by the problem reported on August 19, 2024, where some spaces and files were not extracted as search results.

-Cause and Current Status
A failure (insufficient memory) occurred in some of the virtual servers of the search service used by this product, preventing correct responses.
We have received a report from the search service provider regarding the cause of the failure and the resolution of the insufficient memory problem, and have confirmed that the problem has been resolved today.

-Future Actions to be Taken
Although no major problems have been reported to date, we have begun reviewing the design of our search service in response to this incident.

We apologize for any inconvenience caused.
For any questions or concerns regarding this matter, please contact our support desk.

————————past reports (August 19, 2024)—————————

Thank you for using our services.

This is to inform you that the following issue currently occurring at Fleekdrive.

■ Event details
Spaces and files registered after August 15, 2024 will not appear in search results.

■ Time of Occurrence
This issue has been ongoing since August 15, 2024.

■ Current Correspondence
There is a problem with the search service used by Fleekdrive and it is not giving the correct search results.

We have also confirmed that errors are occurring in the search service and we are currently contacting the service provider.

We apologize for any inconvenience caused.
For any questions or concerns regarding this matter, please contact our support desk.

Inquiry
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