Guide for using the Two-factor authentication.

Benefits of using the Two-factor authentication.

Authentication is performed using two factors: a password (a knowledge element that only the person can know) and an authentication code (a possession element that is sent to the device or account that the person owns).
This is significantly more secure than the login method of entering a user ID and password.

How to set up two-factor authentication

Select “Security” from the Settings menu to open Two factor authentication.
By default, Two-factor authentication is set to “Do not use”.
Then, click the “Edit” button at the bottom right.

Please select the range of users for 2-step authentication from the options “Do not use”, “Apply to all tenants”, and “Apply to system administrators only”.
The operation for each option is as follows.

options	Description
Do not use	All users do not use two-factor authentication
Apply to entire tenant	All users use two-factor authentication
Apply to system administrators only	Use two-factor authentication for “system administrator” only ※Only for the Fleekdrive default “System Administrator”.

This content does not affect single sign-on.

Reset the Two-factor authentication settings.

If the authentication code fails to be received or the authentication fails, the administrator can reset the Two-factor authentication settings.

Open the “User Management” from the Settings menu, select the user whose settings you want to reset, and click “Reset Two-factor authentication”.

For the login procedure after applying Two-factor authentication, refer to “Login procedure when using Two-factor authentication“.

<Attention>

• Two-factor authentication cannot be set for each user or terminal.
  If “Apply to entire tenant” is selected, it will be applied to all users.
• Two-factor authentication applies to logins from Fleekdrive and Fleekdrive Mobile.
  It does not apply to use from Salesforce, and login with API.Learn more about single sign-on from here.
• Once you set Two-factor authentication to “Use” and then change it to “Do not use”, all saved settings will be deleted.
  After that, even if you change to “Use” again, all users will need to set again.
• Users may not be able to receive the SMS verification code sent from Fleekdrive due to restrictions on communication carriers or smartphones.
  In that case, please set to notify the verification code to User’s email address.