June 30, 2025 18:37(JST）
Thank you for your continued use of our services.

We would like to inform you that the issue in which Office files could not be opened and error messages were displayed in Fleekdrive has been resolved.

■ Issue Summary
An issue occurred in Fleekdrive where Office files could not be opened and error messages were displayed.
In some cases, PDF files were also inaccessible.

■ Time of Occurrence
Intermittent issues began occurring around 3:00 AM on June 29.
A temporary workaround has been applied, and the issue is currently not occurring. (We are continuing to monitor the situation.)

■ Cause
The issue was caused by the retirement of a module used for secure connections with a core service utilized by Fleekdrive.
During the process of updating this module, unexpected behavior occurred under high load, leading to abnormal termination and the resulting issue.

■ Measures Taken
We have reviewed and revised the implementation method of the updated module.
As high load was a contributing factor, we are continuing to monitor the system closely even after applying the fix.

■ Future Measures
Although the issue has been resolved, we will continue monitoring the situation.
We will provide a follow-up report based on the results of our ongoing observation.

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June 30, 2025 15:20(JST）
Thank you for using our services.

We are currently experiencing an issue on Fleekdrive where Office files fail to open and an error message is displayed.

■ Time of Occurrence
We are currently investigating the exact time the issue began. The issue is ongoing at this time.

■ Cause
The problem appears to be due to high server load in the Office file conversion logic, which may result in files being unable to open.
We are working on resolving this matter as our highest priority.

■ Workaround
Re-uploading the affected Office files from your local environment may allow the files to be opened successfully.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.