Thank you for using our service.

Regarding Fleekdrive, an issue where files could not be opened via shortcuts has been resolved.
Details are as follows.

■Issue
Files could not be opened from shortcuts created for “.pptx” and “.docx” format files.

■Occurrence Period
From the Fleekdrive v14 major version update (June 28, 2025) until approximately 4:30 PM on September 18, 2025.

■Cause
During the processing to display shortcuts,
drawing data was not generated under specific conditions.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.

September 18, 2025 12:09(Japan Time)————————————————

Thank you for using our service.

We are currently experiencing a problem with Fleekdrive is experiencing an issue where files cannot be opened via shortcuts.

[Phenomenon]
We have confirmed that files may not open when accessed via shortcuts created for specific files.
We have initiated an investigation into the affected systems, scope of impact, and root cause.

[Files for which occurrence of the issue has been confirmed at this time]
.pptx　
.docx　
[Files for which no occurrence of the event has been confirmed at this time]
.xlsx　
.pdf　
.txt　

[Occurrence time]
It is still occurring.

We sincerely apologize for the significant inconvenience caused to our valued customers.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.