*Last Updated: April 8, 2026 at 18:31

Today, we will implement the following temporary measures to resolve this issue.

［ Issue］
During virus scanning upon file upload,
the scan results for some files are showing as “Unknown,” causing them to be flagged as containing viruses.

［Affected Products］
Fleekdrive
Fleekdrive Salesforce Edition

［Temporary Measures to Resolve the Issue］
Wednesday, April 8, 2026, 8:00 PM – 10:00 PM（JST）
There will be no server downtime. You can use Fleekdrive as usual.

Until the temporary measures are completed, we would appreciate it if you could try the following workaround.
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For files that were detected as containing viruses due to this issue,
re-uploading them may result in a successful upload.
We apologize for the inconvenience and would appreciate it if you could try the above workaround.
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We are currently investigating the root cause.
We sincerely apologize for any inconvenience this may cause.

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Thank you for using our service.

We are currently experiencing an issue with Fleekdrive’s virus scanning feature.

Below, we report the known details of the issue and our response.
We sincerely apologize for the significant inconvenience this has caused our customers.

［Issue］
During virus scanning upon file upload,
the scan results for some files are showing as “Unknown” and are being flagged as virus detections.

［Date and Time of Occurrence］
Under investigation.
*The issue is still ongoing.

［Cause］
We are investigating this as a top priority.

［Workaround］
For files that were flagged as containing a virus due to this issue,
re-uploading them may allow the upload to complete successfully.

［Future Actions］
We plan to implement a temporary fix for this issue later tonight.
We will provide a separate update regarding this.

We sincerely apologize for any inconvenience this may cause.

Please refrain from replying directly to this email.
Instead, kindly contact us at the email address below.