Dear Valued Customer,

Thank you for using Fleekdrive.

We would like to inform you of a recent service disruption where automated file movements via Smart Rules failed to execute. The issue has been fully resolved, and normal operations have been restored.

Below are the details regarding this incident:

Affected Products:
Fleekdrive
Fleekdrive for Salesforce

Incident Period:
Approximately November 1, 2026, 03:00 AM – November 2, 2026, 01:25 PM (JST)

Root Cause:
An unexpected outage in our underlying third-party email service caused an excessive surge of automated retry requests within our servers. This led to server resource exhaustion, preventing Smart Rule file movement tasks from running as scheduled.

Resolution & Preventative Actions:
Our engineering team has reconfigured and optimized the email-processing workflows to clear the bottleneck. Measures have been implemented to ensure retry spikes cannot exhaust server resources, preventing this issue from recurring.

We sincerely apologize for any inconvenience and disruption this may have caused to your operations.

If you have any questions or notice any lingering anomalies, please do not hesitate to contact our support team.

■ Contact Information for This Matter
Fleekdrive Support Desk
E-mail: support@fleekdrive.com

———————————-
November 2, 2026, 11:00

Dear Valued Customers,

We are currently experiencing an issue where files are not being moved as expected via Smart Rules in Fleekdrive.

We sincerely apologize for any inconvenience this may cause. Please find the current incident details below:

Affected Products:
– Fleekdrive
– Fleekdrive for Salesforce

Incident Start Time:
Currently under investigation (the issue is ongoing)

Investigation & Next Steps:
Our technical team is investigating the root cause as a matter of highest priority.

We will provide further updates on service recovery and progress on our website and on our status page as soon as more information becomes available.

Fleekdrive Service Status Page: https://fleekdrive.tayori.com/q/service-status/

We deeply apologize for the inconvenience and appreciate your patience and understanding.

■ Contact Information for This Matter
Fleekdrive Support Desk
E-mail: support@fleekdrive.com