Check the usage status of Generative AI

This section explains how to check the current usage status of Generative AI Requests.

Note: A Business plus plan is required to use the Generative AI feature.

View Organization Usage

Organization-wide usage of Generative AI requests can be viewed from the following path:
Settings > Usage > Usage of Generative AI > Select “Organization” from the dropdown on the right.

  • The usage is calculated as the total number of characters in the original files used for summarization or explanation, plus the number of characters in the output.
  • Amount of free AI-generated usage in the organization = Number of monthly contracted users x 500,000 characters Number of monthly contracted users x 500,000 characters
  • Charged if the number of users exceeds “monthly contracted users x 500,000 characters”.

The following items will be displayed:

  • Available Characters
  • Already Used
  • Unused
  • By default, the usage is shown as “Recent status” for the entire organization.
    You can switch to view monthly usage for the past 1 month via the dropdown menu.

    View Individual Usage

    To check usage of Generative AI requests per user, select “Individual” from the dropdown in the same section.

    The view will switch to show usage on a per-user basis.

    As with organization usage, the “Recent status” is shown by default.
    You can also view usage per month via the dropdown menu.

    Last Updated : 17 Jul 2025

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