FAQ

I haven’t received the verification code for Two-factor authentication by SMS.

Question

I have set up Two-factor authenticatoin, but some users do not receive the verification code via SMS.
What should I do now?

Answer

You can check the transmission history of the verification code from the Trail.

The authentication code for 2-step verification has been notified by SMS.
[Destination]
User Name

If the transmission history remains in the Trail, the transmission is normal, but depending on the specific carrier and terminal, the event that the SMS code for Two-factor authentication cannot be received occurs due to a problem on the carrier side.

As another method, please consider changing the method of sending verification mail to “email” after resetting the Two-factor authentication.

Last Updated : 22 Apr 2022

Reference Page

Admin Guide
Login procedure when using Two-factor authentication
Admin Guide
Use the Two-factor authentication

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