Question

I’ve entered a password, which I have received by email, in delivered file download page, but “Password is incorrect.” error appears.
What is wrong?

Answer

If sender deliver several times with password, password mail also sends same times as delivered.
So maybe you are confusing same kind of password mails.
For each delivery, “Delivery ID” are granted, and this is written in delivery and password mail.
Please check your delivery and password mail and check “Delivery ID” is same.

In addition, the password is shows like below.

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Password: ******
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For this case, password is “******” and colon “:” or spaces ” ” are not included, so please be careful.