FAQ

Delivery Setting

Delivered user lost download password which generated automatically. Can I resend password mail?

Question Delivered user deleted password mail which generated automatically. Is there any way to con...

Last Updated : 09 May 2023

“Password is incorrect.” error appears at delivery download page.

Question I’ve entered a password, which I’ve received by email, in delivered file downlo...

Last Updated : 09 May 2023

Language of File Delivery download page is not correct

Question Language of File Delivery download page is not correct. Answer The File Delivery download p...

Last Updated : 19 May 2023

What settings are required to change the sender address?

Question What settings are required to change the sender address? Answer In case of using the domain...

Last Updated : 24 Sep 2020

When I delivered the file, it arrived in the junk mail folder of the delivery destination.

Question After delivering files, it seems that it will be sorted to the junk mail folder at a specif...

Last Updated : 27 Jan 2022

I got an error in file delivery, but are there a list of error messages and cause?

Question I got an error in file delivery, but is there a list of error messages? Also, please tell m...

Last Updated : 21 Jan 2022

Is there a way to prevent the password for delivery from being automatically notified to the destination?

Question As a security measure, I don’t want to email passwords for delivery, public spaces, a...

Last Updated : 27 Mar 2022

What is the impact of changing the delivery’s “Display of sender name of download page”?

Question Where does changing the “Display of sender name of download page” in the delive...

Last Updated : 28 Apr 2023

Can I check the download status for each destination when I use File Delivery?

Question Can I check the download status for each destination when I use File Delivery? Answer The d...

Last Updated : 11 Jun 2020

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