* 10:30 May 16, 2022　　- The content has been updated.

We are inform you that the following events have been resolved.

■ Time of failure occurrence – GMT+9 Japan time
– From 09:00 May 10, 2022 to 23:00 May 14, 2022

■ Failure details
– It takes time to be able to search for files uploaded
– It takes time to execute Smart rules
– It takes time for email notifications and file deliveries to arrive.

■ Cause and measures
All of the functions described in the above event details are executed by batch processing,
but since it was confirmed that a delay occurred in batch processing, we have restarted the batch server on May 13.
After that, it was confirmed that some processing of the Shared link caused a delay in the entire batch processing, we modified the program on the night of May 14.

——————————–＜past reports (as of 16:30, May 13)＞————————————
We would like to report the current status of the following events.

■ Time of failure occurrence – GMT+9 Japan time
– May 13, 2022
*the incident time is still investigating and currently the failure is still occurring

■ Failure details
– Unable to find files uploaded
– It takes time to execute Smart rules
– It takes time for email notifications and file deliveries to arrive.

■ Cause and current status
We are currently investigating with the highest priority.
Although there is a delay to execute smart rules, email notifications, delivery, etc., the processing is being executed sequentially.
Please wait until the process is executed.
Regarding the search (normal search / full-text search), the situation where the file uploaded today cannot be searched continues.

——————————–＜past reports (as of 12:45, May 13)＞————————————
We are pleased to inform you that we have confirmed that the following events may occur in Fleekdrive.

■ Time of failure occurrence – GMT+9 Japan time
– May 13, 2022
*the incident time is still investigating and currently the failure is still occurring

■ Failure details
– Unable to find files uploaded
– It takes time to execute Smart rules
– It takes time for email notifications and file deliveries to arrive.

■ Cause and current status
We are currently investigating with the highest priority.

We will make a follow-up announcement when the issue is solved.
We apologize for the inconvenience and appreciate your continued support.