20 Jul 2022

[Solved : Alert] About the delay of some processing (15:45 July 20 Update)

* 15:45 July 20, 2022  - The content has been updated.

We have confirmed the occurrence of the following events on Fleekdrive, but we are pleased to inform you that all of them have now been resolved.

■ Event content
1. Virus scan after upload does not complete
2. When downloading multiple files at once, the process of converting to a ZIP file is not completed
3. Thumbnail generation does not complete

■ Time of failure occurrence – GMT+9 Japan time
1. July 20, 2022, around 11:42 to 14:40
2. July 20, 2022, around 13:06 to 14:31
3. July 20, 2022, around 11:20 to 14:16

■ Cause and current status
Due to the lack of AWS resources using in Fleekdrive.

——————————–<past reports (as of 13:30, Junly 20)>————————————

We are pleased to inform you that we have confirmed that the following events may occur in Fleekdrive.

■ Event content
1. Virus scan after upload does not complete
2. When downloading multiple files at once, the process of converting to a ZIP file is not completed
3. Thumbnail generation does not complete

■ Time of failure occurrence – GMT+9 Japan time
– July 20, 2022
*the incident time is still investigating and currently the failure is still occurring

■ Cause and current status
We are currently investigating with the highest priority.
Since the processing has not been stopped, even if there is a processing delay, it will be processed sequentially by waiting.

We will make a follow-up announcement when the issue is solved.
We apologize for the inconvenience and appreciate your continued support.

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