17:30 February 1, 2023- The content has been updated.

We would like to report the cause of the following issue that occurred on January 30, 2023.

■ Event content
– Video file thumbnail generation does not complete

■Time of issue occurrence – GMT+9 Japan time
– January 30, 2023 around 03:30 p.m. to January 31, 2023 around 05:20 a.m.

■ Cause
The cause is that the process was clogged because many video files have been uploaded.

We apologize for the inconvenience and appreciate your continued support.

————————＜past reports (as of 10:15, January 31, 2023)＞—————————
This is to inform you that there is experiencing processing delays.

■ Event content
– Video file thumbnail generation does not complete

■Time of failure occurrence – GMT+9 Japan time
– January 30, 2023 around 03:30 p.m. to January 31, 2023 around 05:20 a.m.

■ Cause and current status
We have confirmed that the processing delay has been resolved.
We are currently investigating with the highest priority.

In addition, because it is not stopped and it is delayed to the last, Even if there is a processing delay, it will be processed sequentially by waiting.
We will make a follow-up announcement when the issue is solved.

We apologize for the inconvenience and appreciate your continued support.

————————＜past reports (as of 19:30, January 30, 2023)＞—————————
This is to inform you that there is a delay in Fleekdrive.

■ Event content
– Video file thumbnail generation does not complete

■ Time of failure occurrence – GMT+9 Japan time
– January 30, 2023
*The incident time is under investigation.

■ Cause and current status
We are currently investigating with the highest priority.

Since the processing has not been stopped, even if there is a processing delay, it will be processed sequentially by waiting.
We will make a follow-up announcement when the issues are solved.

We apologize for any inconvenience caused.