March 28, 2025 22:50(Japan Time）
Thank you for using our services.

We would like to express our sincere apologies for the inconvenience caused by the recurring system disruptions that began on 27 March 2025.
We are pleased to inform you that the issues previously communicated on March 27 and 28 have now been fully resolved.

　-[Alert]March 27, 2025 Response delay for Fleekdrive.
　-[Alert]March 28, 2025 [Fleekdrive]File delivery not received

Please find below the details of the incident:

-Occurrence Period:
March 27, 2025, 08:30 PM – March 29, 2025, 02:00 PM（JST）

[Impact]
-System-wide delays (including delays in file distribution notifications)
-Errors in search information registration processing
-API response errors

[Cause]
As part of our ongoing system improvements, we implemented measures to reduce database latency.
During this process, certain search operations failed to apply indexes (index data) properly, resulting in prolonged search processing times.
This has led to excessive load being placed on the database, resulting in system-wide delays and errors.

[Resolution]
A thorough review of the index settings was conducted, resulting in the reapplication of these settings, thereby restoring system functionality.

[Preventive Measures]
Although we had an established recovery procedure, executing it on the database took longer than expected.
Moving forward, we will implement measures to ensure faster recovery, including:
Strengthening the selection and clarification of affected areas before index adjustments
Splitting large-scale index adjustments into multiple smaller updates to minimize impact
Exploring automation of the recovery process to accelerate future responses.

We apologize for any inconvenience caused.

———————————-
March 28, 2025 00:42(Japan Time）

Thank you for using our services.

We apologize for the trouble you have experienced with Fleekdrive.
We apologize for the inconvenience and thank you for your patience.

The time the problem occurred
From 22:33 on 3/27/2025 to 00:01 on 3/28/2025(Japan Time）

We are still working on the restoration of the system, but the entire system has not been restored.
We apologize for any inconvenience caused.

We will report back to you as soon as we have further information.
—————————————————–
March 28, 2025 00:02(Japan Time）

Thank you for using our service.

We are sorry to inform you that you are unable to log in to Fleekdrive at this time.

Time of Occurrence
The problem is still occurring intermittently.
　
We are working on restoring the service with the highest priority,
We apologize for any inconvenience this may cause you.
We will keep you updated as soon as we have further information.
—————————————-
March 27, 2025 21:33(Japan Time）
Thank you for your continued use of our services.

We are currently experiencing response delays on Fleekdrive.

■ Time of Occurrence
From: Now investigating
To: Still occuring

■ Current status
We are working hard for this problem as highest priority.

We apologize for any inconvenience caused.
For any questions or concerns regarding this matter, please contact our support desk.