2025/07/24 14:53
Thank you for using our service.

On July 16, 2025, there was an issue with Fleekdrive causing Excel to take a long time to render.
We deeply apologize for any inconvenience caused to our customers.
We would like to report the cause of this issue and our future initiatives below.

■Occurrence time
July 16, 2025, 7:29 PM – 8:38 PM

■Cause
It has been discovered that when an Excel file contains excessive images,
the communication process used to obtain image data within the system does not close properly.
As a result, when similar Excel files are repeatedly drawn,
the communication process does not end and resources are not released.
As a result, this causes the processing of the entire system to slow down.

■Action Taken
As a temporary measure, we are taking steps to mitigate the resource depletion phenomenon,
so similar events are less likely to occur at present,
but we are currently conducting rigorous testing in-house to fundamentally revise the resource release process.
We plan to release it as soon as the testing is complete.
We will notify you in a general notification as soon as the renovation date has been decided.
We sincerely apologize for the delay in completing the renovations.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.
ーーーーーー2025/07/16 20:42ーーーーーー
An issue occurred during the following time period in which Excel rendering took longer than expected.

The issue has since been resolved and we are currently monitoring the situation.

■Occurrence time
July 16, 2025, 7:29 PM – 8:38 PM

■Cause
Currently under investigation. We will provide an additional report once the cause is identified.

■Action Taken
The server was replaced, and the service has been restored.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.

ーーーーーー2025/07/16 20:23ーーーーーー
2025/07/16 20:23

We are currently experiencing a problem with Fleekdrive that is causing Excel to take a long time to display.

Occurrence time
From Currently under investigation
Under investigation Still occurring

We are working on restoring the system with the highest priority.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.