18 Sep 2025

[Alert]September 18, 2025 Regarding the issue of files not opening when accessed via shortcuts

Thank you for using our service.

We are currently experiencing a problem with Fleekdrive is experiencing an issue where files cannot be opened via shortcuts.

[Phenomenon]
We have confirmed that files may not open when accessed via shortcuts created for specific files.
We have initiated an investigation into the affected systems, scope of impact, and root cause.

[Files for which occurrence of the issue has been confirmed at this time]
.pptx 
.docx 
[Files for which no occurrence of the event has been confirmed at this time]
.xlsx 
.pdf 
.txt 

[Occurrence time]
It is still occurring.

We sincerely apologize for the significant inconvenience caused to our valued customers.

We apologize for any inconvenience this may cause to our customers.
If you have any questions, please contact our support desk.

Inquiry
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* Please describe the circumstances of events that occurred, frequency of occurrence, and procedures for reproducing in as detail as possible.
Please also inform me of the type of browser in which the event occurred and the environment information such as the OS.

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