Thank you for your continued use of our services.

We sincerely apologize for the inconvenience caused by the issue described in the subject line.
The issue has now been resolved.

Below is a detailed report.

-Issue
Excel files taking a long time to render.

-Occurrence Time
April 21, 2026, approximately 8:30 AM – April 21, 2026, 9:25 AM

-Resolution
We detected an increase in server load related to the rendering of Excel files, so we replaced the servers to resolve the issue.
We sincerely apologize for the inconvenience caused. We will strengthen our load monitoring measures.

Thank you for your cooperation.

If you have any questions, please contact our support desk.

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