Dear Valued Customers,

Thank you very much for your continued support of our services.

Yesterday, a temporary delay (wait time) occurred during the Fleekdrive virus scan process,
resulting in issues such as file uploads failing to complete.

We sincerely apologize for the significant inconvenience and disruption this caused our customers.
We have confirmed that the delay in the virus scan process has now been resolved and the system is operating normally.

Below, we provide the details currently known regarding this incident and request your cooperation.

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■ Details of the Incident and Request for Cooperation
1. Date and Time of Occurrence
Wednesday, July 15, 2026, approximately 6:00 PM – 10:00 PM

2. Incident Details
Temporary delays (wait times) in virus scan processing

[Main Impacts]

・Virus scans did not complete during file uploads, preventing users from performing operations on the affected files
・Smart Rules did not function properly

3. Request to Customers
For any operations (such as file uploads) that resulted in errors or were not completed during the time period mentioned above, we kindly ask that you please try the operation again.

4. Measures to Prevent Recurrence
We are currently investigating the detailed cause and formulating measures to prevent recurrence.
We will provide another update as soon as the details are finalized.
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For now, we would like to urgently report that the service has been restored and request that you repeat any operations that were affected by this issue.
We sincerely apologize for the inconvenience caused to our customers
and for the trouble of having to repeat these operations.

We appreciate your continued support.

If you have any questions regarding this matter,
please contact our support desk.